Frequently Asked Questions

Everything you need to know about our handcrafted crystal jewelry.

Are your crystals and gemstones authentic?

Yes, every piece at Aura Crystals is crafted using 100% genuine, ethically sourced natural stones and high-quality precious metals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that custom-sized rings and earrings are final sale for hygiene reasons.

How should I care for my crystal jewelry?

To maintain the brilliance of your jewelry, avoid contact with harsh chemicals, perfumes, and water. We recommend wiping your pieces with a soft microfiber cloth after each wear.

Do you offer gift wrapping?

Every Aura Crystals order arrives in a signature eco-friendly jewelry box. You can also add a personalized gift message at checkout for no additional charge.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.